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Payment · Delivery · Exchange/Refund Policy
This service provides digital content (AI-generation credits). Credits are issued immediately upon payment; when a program runs, the output (academic paper · business document · HWPX/DOCX/PDF conversion file) is generated automatically and delivered to your registered email and personal library.
🚚 Delivery time: credits are issued instantly (within seconds) after payment. Paper-draft generation time: measured median 94 min (production server, n=3, 85–151+ min). Other programs have no measured timing sample yet, so no figure is given; time may vary with task complexity and server load.
↩️ Exchange & refund: (1) Full refund if requested within 7 days of payment (14 days for overseas payments via Paddle) and no credit has been used. (2) If a program error consumes credit without delivering a valid output, that credit is re-issued or refunded. (3) Once a credit is used and the output delivered, only that used portion is non-refundable (digital content already provided); service defects and delivery failures are still refunded. Requests: info@ideainnov.com · +82-31-539-2026.
⏱ Paper generation is delivered within 24 hours of submission. If it is delivered within 24 hours, it is not refunded for being late; if we cannot deliver it within 24 hours, the credits used are refunded automatically. (effective October 15, 2026) See Terms
💡 Billing policy: you can cancel your subscription anytime from the dashboard; cancellation stops billing from the next cycle, and the already-paid current cycle remains usable until it ends. ★However, if you request and receive a refund (within 7 days of payment with no credit used), your remaining credits are reclaimed at the moment of refund and access for that cycle stops immediately (the refunded period is no longer usable). Credits are valid for 1 year from the purchase date (per Terms, Article 2). Card receipts are sent by the payment provider and are also listed in your payment history above. Korean tax invoices are issued on request via the tax invoice form on this page or info@ideainnov.com.
💡 Delivery note: if generation succeeds but both email delivery and personal-directory storage fail, that run's credit is refunded automatically.