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Terms of Service & Refund / Cancellation Policy

IDEAINNOV (MiraeSahoeiR&D Inc.) · Effective November 5, 2026 (revision notice October 29, 2026)

1. Service Overview

IDEAINNOV (MiraeSahoeiR&D Inc. / 주식회사 미래사회알앤디, the “Company”) provides AI-based digital content generation services, including academic paper writing, business/proposal generation, and document conversion (HWPX·DOCX·PDF). These Terms set out the conditions of use and the refund/cancellation policy for the services provided by the Company.

2. Service Delivery (Delivery Period)

  • This service is online digital content: credits are issued immediately upon completion of payment, and results are generated/converted and provided when you run a program. Paper generation is delivered within 24 hours of submission (Section 3, “Paper delivery deadline”, effective October 15, 2026).
  • Subscription products grant usage rights for the corresponding period (monthly) immediately upon payment.
  • Credit (pay-as-you-go) products are charged to your account immediately upon payment and are valid for one (1) year from the date of purchase (single-purpose credits usable only within our service, non-transferable, consumed upon use).
  • There is no separate physical delivery.

3. Withdrawal & Refund Policy

  • Refund window: You may request a refund within 7 days of payment (or within 14 days for overseas payments processed via Paddle).
  • Unused purchases (before use): If you have not yet used the service (generation, conversion, download) or hold unused credits, we issue a full refund on request within the window above.
  • Subscriptions: Subscription (recurring) plans are fully refundable within the refund window if no credits have been used. You may cancel anytime from the dashboard; billing then stops from the next cycle.
  • Used credits: Credits that have already been used and delivered as output are treated as digital content whose provision has commenced under Article 17(2) of the Korean Act on Consumer Protection in Electronic Commerce, so that used portion is non-refundable. The service-defect and delivery-failure cases below are still refunded. Credits for a job the user cancels after generation has started are also treated as used and are not refunded even though no output is delivered, while credits for a job cancelled before it starts (while queued) are refunded (see “User cancellation” below, effective November 5, 2026).
  • Overseas payments (Paddle): Payments made through a Merchant of Record such as Paddle are also governed by that provider's Buyer Terms and refund policy, and may be requested for refund within 14 days of payment.
  • Automatic refund on simultaneous delivery failure: Even if generation succeeds, if both (a) the completion-notification email and (b) the personal-directory (download) save fail, the Company automatically refunds the credit used for that run.
  • Paper delivery deadline (effective October 15, 2026): Paper generation is delivered within 24 hours of submission. If it is delivered within 24 hours, it is not refunded for being late; if we cannot deliver it within 24 hours, the credits used are refunded automatically. Other refund rules (such as simultaneous delivery failure or the improvement-rate rule) still apply where they are met. If processing runs long, we email you once with the reason and the expected delivery time. Refund requests for late delivery of jobs submitted before October 15, 2026 are handled under the previous terms.
  • User cancellation (effective November 5, 2026; notice given October 29, 2026): A paper generation in progress can be stopped with “Cancel generation”; the server stops once the step currently running finishes. A job cancelled before generation starts (while queued) has its credits refunded. A job cancelled after generation has started is not attributable to the Company, so the credits already used are not refunded, and partial outputs created up to the stop are not provided. In Korean + English mode both jobs are cancelled together and this rule applies to each job. Before the effective date, the cancel confirmation dialog also shows this rule first, and a job is cancelled only after the user confirms.
  • Automatic refund by improvement rate: A paper job whose improvement rate measured in continuous analysis is 50% or less has the credits used for that job refunded automatically at completion (once per job). Jobs above that rate, or without a measurement, can be submitted for review from the results screen (My Documents) — requests within 14 days of completion, up to 3 per month, are handled first; others are still received — and are reprocessed or refunded after review.
  • Service defects: If results are not properly provided due to the Company's fault, we will reprocess or issue a full refund.
  • Refunds are processed to the original payment method; card/processor cancellations may take several business days. Refund requests: info@ideainnov.com.

4. Subscription Cancellation

  • You may cancel your subscription anytime from the dashboard; upon cancellation, billing stops from the next billing cycle.
  • The current, already-paid cycle remains usable until the end of the period.
  • Charged credits are valid for one (1) year from the date of purchase (same as Section 2).

5. Exchange

Due to the nature of digital content, this service is not subject to physical exchange. If results contain errors or defects, we handle them via reprocessing (regeneration/reconversion) or refund.

6. Payment Methods

Domestic (Korea) users may pay by credit card / simple payment via a PG company (such as KG Inicis, integrated through PortOne); overseas users may pay via global payment (Paddle · PayPal). Card receipts are sent by the payment provider and are also available in your payment history on the billing page (/billing). Korean tax invoices are issued on request via the tax invoice form on the billing page or by email to info@ideainnov.com.

7. Disclaimer & Contact

The user is responsible for the final review and use of AI-generated results. For refunds, cancellations, and other inquiries, please contact us below.
  • Company: MiraeSahoeiR&D Inc. (IDEAINNOV) / 주식회사 미래사회알앤디
  • Representative: Cho Tae-jun · Business Registration No.: 689-87-03932
  • Address: 4F, Room J90, 566 Gyeryong-ro, Seo-gu, Daejeon, Republic of Korea
  • Tel: +82-31-539-2026 · Email: info@ideainnov.com
  • Mail-order Business Report: No. 2026-Daejeon Seo-gu-0895

Acceptable use

Notice 2026-10-29 · Effective 2026-11-28

  1. Members and visitors must not: (1) reverse engineer, decompile or analyse the service to derive its methods, prompts or internal rules; (2) access the service by automated means, scrape, crawl or bulk-download it outside the published pages and documented interfaces; (3) circumvent rate limits, daily caps, automated-request checks or access controls, including by using multiple accounts; (4) systematically query the chatbot or the service to extract prompts, rules or methods; (5) use outputs, the manual or help pages, or chatbot answers to train, fine-tune, distil or evaluate a competing model, or to build a competing service.
  2. The service's methods and systems are proprietary to the company and patent pending. These terms grant no right or licence to them.
  3. To prevent abuse we may rate-limit use, suspend accounts that engage in the conduct above, and keep abuse-prevention records (IP addresses and question text are kept only as keyed hashes). What is kept and for how long is set out in the privacy policy.
  4. Delivered documents may carry an invisible document identifier used only for abuse investigation. It does not change the body text, equations, figures or references and contains no name or email address.
  5. Your rights to the papers and documents you generate (editing, research use, publication and journal submission) are not changed by this section.

Change of output retention period (advance notice)

Notice 2026-10-30 · Effective 2026-11-30

  1. Output retention: 30 days → 7 days. Outputs generated on a paid plan (including pay-per-use), such as manuscripts, proposals and converted files, can be downloaded again for 7 days from creation instead of 30 days.
  2. Outputs generated from 00:00 Korea time on the effective date (2026-11-30) can be downloaded for 7 days from creation. Outputs generated before the effective date keep the expiry set when they were created (30 days from creation). Please download the files you need before they expire.
  3. The free-trial download link period and the completion emails do not change.
  4. These are download periods. Server copies of outputs are, separately, deleted once 30 days have passed since creation, at the next job processed after that.
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